Emotional Intelligence

Daniel Goleman

    Interest in EI in the business world has grown not faded. It is not a fad. It is a fact.     
Daniel Goleman
Psychologist, and noted expert on Emotional Intelligence
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Emotional and social intelligence makes the difference between a highly effective employee and an average one.

  • Hay Group research shows that emotional intelligence is twice as important as cognitive abilities in predicting outstanding employee performance, and accounts for more than 85 per cent of star performance in top leaders
  • In one client company, divisions managed by leaders with strong emotional intelligence outperformed revenue targets by 20 per cent
  • In another organization the performance of highly emotionally and socially intelligent sales representatives was more than double that of their less effective peers.